‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an clear candidate for social media algorithms.
However, its rise as a viral TikTok topic has positioned it at the vanguard of an promotional upheaval, in which large companies are allocating substantial funds to content creators and putting fewer resources into advertising goods in conventional outlets.
The Path from Petroleum to Platforms
First created commercially in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Now, a flood of user-generated videos have chronicled its broad application in “life hacks”.
Promoted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for noisy doorways. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were validated. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Claims that it would bleach teeth or make eyelashes longer were refuted.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been termed “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without dampening the fun” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Now it’s many conversations, various groups. The evolution of platform algorithms means that these groups seem specialized, however, they are large.
“Ensuring your product is discussed by consumers, talked about by other people, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects seismic changes occurring in how media is consumed, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media.
The transition is visible in drops in TV and print advertising. Across Britain, ad revenues for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
It also reflects a media convergence as corporations essentially turn into content studios, partnering with a multitude of digital creators to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works.
Such methods are increasing. Promotional expenditure on influencer marketing is rising at quadruple the rate than the media industry overall. Across the United States, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to shape the national conversation.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”